Shipping policy
At Cham Store, we strive to ensure a smooth and timely delivery of your orders. Please read our shipping policy carefully before making a purchase.
1. Order Processing
- All orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping & Delivery Time
- Delivery times vary depending on the shipping destination and courier service.
- Estimated delivery time:
- Local Orders: 3-7 business days
- International Orders: 7-21 business days (depending on location and customs clearance)
- Delays may occur due to unforeseen circumstances such as weather, customs, or courier issues.
3. Shipping Charges
- Shipping fees are calculated at checkout based on your location and order size.
- Any applicable customs duties, taxes, or import fees for international orders are the customer's responsibility.
4. Tracking & Order Status
- Once your order is shipped, you will receive a tracking number via email or WhatsApp.
- You can track your order through the provided courier service link.
5. Address & Delivery Issues
- Please ensure that you provide accurate and complete shipping details.
- Cham Store is not responsible for lost or undelivered packages due to incorrect addresses provided by the customer.
- If a package is returned due to an incorrect address, the customer may need to pay additional shipping fees for reshipment.
6. Shipping Restrictions
- We currently do not ship to P.O. boxes or restricted locations.
- Some products may have shipping restrictions based on regional laws and regulations.
7. Lost or Damaged Packages
- If your order is lost or arrives damaged, please contact us immediately.
- Cham Store is not liable for lost or damaged items during transit, but we will assist you in filing a claim with the shipping provider.
For any questions or concerns, feel free to reach out to us via WhatsApp at our provided number.
Thank you for choosing Cham Store!